Refund and Exchange
We want you to be 100% happy with your purchase. If for any reason you are not satisfied we will gladly issue a refund within 10 days of purchase. Items must be unused and in original condition, with original tags in place. Refunds will be made in the form of the original payment, minus shipping charges. Sale items are not eligible for return. We will not accept damaged items that have been worn and/or garment tags removed. In such cases, the item will be returned at your cost.
How to make a return/exchange:
Prior to sending merchandise in for a refund or exchange, you must obtain a return authorization number. Please email us to request a Return Authorization Number (RMA). Please let us know at this time why you are sending the item(s) back.
Once your request is approved, typically within 1 business day, you will receive an e-mail with your RMA#. Please print out, complete and include a copy of our returns form to aid in the speedy refund or replacement of the product. Include your RMA# on the returns form. You are responsible for the cost and security of return postage.
Please send all returns to:
Nui Organics
2309 Manor Road
Austin TX 78722
Returned items and items for exchange must be received by us within 10 business days of receiving your RMA#. It is strongly recommended that you insure the package and ship it back to us via via Registered Mail or similar traceable carrier. This protects you in case the shipment is damaged or lost in transit. We can only credit you for items received back in our warehouse. We will send you an email upon receipt of your package. Please allow 4-6 weeks for a return credit to appear on your credit card statement. Exchanges are subject to availability. We will contact you with alternative options should your first choice be unavailable.