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Custum made item, hand-crafted in Switzerland.
Size, 6months - 9months.
Material, pure new wool and silk.
Shoes, soft leather and silk.
The colors may vary depending upon monitor and screen resolution of the actual colors .
Worldwide shipping to
Switzerland, Liechtenstein, EU, Europe, USA, Canada, Japan, New Zealand and Australia.
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OUR POLICY
Should you wish to return/exchange an order you must notify us within 7 days of receiving the order by email info@inaweber.com quoting your name and order number. Clearly explain why you would like to return/exchange your item(s) and if an item is faulty, please provide us with full details and images where necessary.
Your item(s) should be returned with your original invoice/receipt within 14 days of receiving the order and ensure that the item is posted back in appropriate packaging to ensure the items do not get damaged in transit. We strongly advise that you use a signed for postal service/courier to return the item as we are unable to refund for any orders which get lost in the post and that you keep your proof of posting documents until we confirm that we have received the item. Returns outside these timeframes may be accepted at the discretion of inawebercouture and may only be offered as a credit voucher.
Once the item has been approved for return and received by us, and refund the original payment debit/credit card for the sum paid minus postage costs.
All refunds and exchanges for goods purchased via our website or by telephone must ONLY be made by post/courier.
Please send all returns to:
Ina Weber
Hottingerstrasse 27
8032 Zuerich, Switzerland
CLOTHING
All clothing must be returned in a new, clean and unworn condition with the original garment tags still attached.
inawebercouture will not accept returns of non-faulty products that have been worn, used and/or garment tags removed without the receipt attached to it. In such cases, the customer will be informed and the item(s) will be returned to the customer.
REFUNDS
All full priced products may be returned in new, unworn and unused condition with original garment tags still attached. If you have requested a refund, and it has been received and approved, we will credit the original payment card for the sum paid within 15 working days.
All unwanted goods purchased at sale/discounted items we are unable to offer a refund, however we are happy to exchange the item(s) for another sale/discounted item for the same purchase value or more provided they are in perfect condition and represented on the original receipt.
Postage costs at the current rates will be charged for all exchanges returned to customer.
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