Welcome on TURTLE DOVE Paris Boutique !

All payments are made in Euros and in cash on the day the order is placed. TURTLE DOVE favors the payment of orders placed on the Website by credit card (Visa, Mastercard and American Express), Paypal payment and payment by bank transfer. The Website is equipped with the CM - CIC p@iement online payment system to perform transactions on the website of TURTLE DOVE’s bank partner CIC in encrypted mode. This system benefits from Secure Socket Layer (SSL) payment that encrypts Customer bank details during data transmission on the network. Customer banking information is known only to the Bank which saves it on a secure server.

Customer may opt for delivery either to the billing address declared when the Customer account was set up or to another address (delivery address). It is Customer’s duty and responsibility to provide the comprehensive information required for the proper routing and satisfactory delivery of the order. TURTLE DOVE disclaims all liability in respect of incorrect spelling or wording of delivery details. TURTLE DOVE undertakes to effect delivery of products in the shortest possible time. Nevertheless, delivery times are those indicated by the relevant postal or carrier services and TURTLE DOVE shall in no circumstance be held responsible for delays in delivery that are beyond its control. A delay in delivery ascribable to TURTLE DOVE shall not be deemed a cancelation of the order. TURTLE DOVE will by e-mail inform Customer of the delay and Customer may opt cancel the order by issuing notice of cancellation. Customer will then be refunded to the value of the relevant purchase order. Otherwise, the order will be shipped as soon as availability allows. If an order is made up of products subject to different shipping times, the shipping time stated for the order as whole will be that based on the longest shipping time of any one part of the order. If TURTLE DOVE is forced to split an order for delivery into separate parts, it will notify Customer by e-mail, Customer’s contribution to the costs of processing and shipping nevertheless remaining unchanged. TURTLE DOVE delivers in Metropolitan France, Corsica, Monaco and Andorra as well as in other countries of the European Union (Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden) and in Switzerland, in the United States, in Canada and in Japan. Customers located outside the above areas may contact Customer Service, which will make every effort to meet the delivery request and study the terms and conditions of delivery to the location in question. Customer disposes of several options for delivery: Delivery by Standard Colissimo Service Deliveries are made within 48h from Monday to Saturday morning, excluding public holidays for orders to Metropolitan France, Monaco, Corsica and Andorra. Orders to other countries are made within 3 to 8 working days. Customer order is delivered against signature of receipt at the delivery address shown on the purchase order form. If recipient is absent at time delivery, a failed delivery advice note is left to enable retrieval from the nearest Post Office. Packages are kept at the Post Office for 15 calendar days and if not claimed within the time stipulated by the carrier, will be returned to TURTLE DOVE. Delivery by UPS Deliveries are made within 24h to 48h from Monday to Friday, excluding public holidays for orders to Metropolitan France. Orders to other countries are made within 5 working days. Customer order is delivered against signature of receipt at the delivery address shown on the purchase order form. Customers when ordering should ensure that they give, in writing, all necessary details about the place of delivery (door entry code, building, floor numbers, etc.), as well as a valid contact phone number. If the recipient is absent, carrier will leave a notice of failed delivery and expected time of next delivery. Customers may call UPS Customer Service to set a new delivery time at recipient convenience. Once 3 (three) attempts at delivery have been made unsuccessfully to the address shown for delivery, products will be returned to TURTLE DOVE. Deadlines and delivery costs depend on the country of destination and weight of package. Customers may track order processing and delivery status by going to "My orders" in "My account".

TURTLE DOVE does not exchange goods. Customer must return the products deemed unsuitable and order new articles from the Website.

In the event that Customer needs advice or information about a TURTLE DOVE product, or of a claim, Customer should make contact with TURTLE DOVE Customer Service. Customer Service is accessible as follows at the times shown below:  by e-mail: contact@turtledove.fr  by phone: +33 (0)6 19 59 01 32, Monday to Friday from 10 am to 4 pm  By post: TURTLE DOVE, 13, rue de Téhéran – 75008 Paris, France