General Terms and Conditions for Consumers (AGB) and Consumer Information These terms and conditions (hereinafter "Terms") provide the exclusive basis for all justified legal relationships between PAPA LOBSTER GmbH, Roonstr. 15, D-32427 Minden Germany Management: Mrs. Johanna Wallmann and Mrs. Antonia Schroeder registered in the commercial register of the local court of Bad Oeynhausen under HRB 13792 B (hereinafter "Provider") and its non-business customers (see section 1.3) established via the online shop of the Provider at www.papalobster.com catalogues of the Provider, or by e-mail, fax, letter, telephone or other distance communication means. The Terms also serve as basis for the fulfilment of statutory information and notification obligations towards consumers. All consumer information is communicated to the customer with the Terms after ordering also in text form (e.g., letter, fax, e-mail). Furthermore, customers can print or save the Terms at no cost. To that end, customers should highlight the relevant text and save or print it on their computer. The Provider refers to the data protection legal information and the corresponding privacy policy. 1. General 1.1 Pursuant to these Terms, customers shall be exclusively understood as consumers. Pursuant to § 13 BGB (German Civil Code), consumers shall be understood as natural persons who conclude a legal transaction for a purpose that is neither commercial nor attributable to their self-employed professional activity. 1.2 The applicable Terms shall be those in force at the time the order is placed. 1.3 These Terms shall not apply to entrepreneurs. Pursuant to § 14 BGB (German Civil Code), entrepreneurs shall be understood as natural or legal persons or a legal partnership that concludes a legal transaction for the purposes of their commercial or independent professional activity. 2. Conclusion of the contract 2.1 Provider and contractual partner for all orders shall be Papa Lobster GmbH, Roonstr. 15, D-32427 Minden, Germany, Management: Mrs. Johanna Wallmann and Mrs. Antonia Schroeder, registered in the commercial register of the local court of Bad Oeynhausen under HRB 13792 B. 2.2 The presentation of goods in the online store shall not be construed as a binding offer by the Provider. It is an invitation for the customer to submit a binding offer to the Provider. 2.3 Each customer's order constitutes a binding offer to conclude a purchase contract for the goods ordered. By clicking on the "Buy" button at the end of the ordering process in the online shop, customers submit an offer to purchase the goods held in the shopping cart. Customers can change their order and the data provided along with it at any time before clicking on this button. Thus, customers also accept that these Terms shall alone prevail in their legal relationship with the Provider. 2.4 The Provider shall confirm receipt of the order of the customer in writing (e-mail) and inform the latter of all contractual details. This confirmation shall not be construed as the binding acceptance of the order but serves only to inform customers that the Provider has received the offer. 2.5 The purchase contract shall only come into effect upon explicit order confirmation submitted by the Provider to the customer within three to five business days after ordering, or by submitting the ordered goods to the customer. 2.6 The order information shall be stored by the Provider. As explained in section 2.4, customers shall receive all relevant data of their order in written form, e.g., in the form of an e-mail that can be printed and / or saved. 2.2 The presentation of goods in the online store shall not be construed as a binding offer by the Provider. It is an invitation for the customer to submit a binding offer to the Provider. 2.3 Each customer's order constitutes a binding offer to conclude a purchase contract for the goods ordered. By clicking on the "Buy" button at the end of the ordering process in the online shop, customers submit an offer to purchase the goods held in the shopping cart. Customers can change their order and the data provided along with it at any time before clicking on this button. Thus, customers also accept that these Terms shall alone prevail in their legal relationship with the Provider. 2.4 The Provider shall confirm receipt of the order of the customer in writing (e-mail) and inform the latter of all contractual details. This confirmation shall not be construed as the binding acceptance of the order but serves only to inform customers that the Provider has received the offer. 2.5 The purchase contract shall only come into effect upon explicit order confirmation submitted by the Provider to the customer within three to five business days after ordering, or by submitting the ordered goods to the customer. 2.6 The order information shall be stored by the Provider. As explained in section 2.4, customers shall receive all relevant data of their order in written form, e.g., in the form of an e-mail that can be printed and / or saved. 3. Prices and payment terms 3.1 All prices in the online shop of the Provider shall be considered as final and contain all price components including applicable taxes (e.g., VAT). 3.2 Delivery and shipping charges include those indicated with any price quotation and upon checkout of the shopping cart; delivery and shipping charges additional to the price of the goods can be also be found at www.papalobster.com/pages/shipping-costs. 3.3 Customers may pay by credit card (VISA, Mastercard), Paypal and bank transfer. 3.4 Purchases on account, in instalments, or of sample products are not permitted. The statutory right of withdrawal (see para. 6 below) remains unaffected. 4. Delivery, Passing of Risk, Retention of Title 4.1 Good shall be delivered on the shipping routes to the delivery address specified by the Customer. All deliveries shall be shipped by default with the parcel service DHL (German Post AG) albeit UPS and DPD may occasionally be used. 4.2 The Provider shall usually accept the dispatch of purchased and fully paid goods within 24 hours but in no event later than five working days after receipt of payment. 4.3 Delivery of goods shall be at the risk of the Provider. The risk of accidental loss and accidental deterioration of the goods shall pass, also on purchase to destination, onto the customer upon delivery. 4.4 Goods shall remain the property of the Provider until full payment of the purchase price. 5. Warranty 5.1 Should the goods present obvious material or manufacturing defects, including transport damages, the Provider shall urge the customer to raise an immediate claim, if possible within 2 business days after receiving the goods. Failure by the customers to raise a claim immediately shall not affect their statutory rights. 5.2 For all defects arising during the statutory warranty period, customers shall be entitled at their discretion to raise statutory claims for subsequent fulfilment, defect remedial / replacement delivery, and - provided legal requirements are met - to further claims for reduction, withdrawal or damages, including compensation for damages in lieu of fulfilment, as well as compensation for futile expenses of the customer. 5.3 As the provider's products are all knitted on a handknitting loom, no product equals ecaxtly the other, so that small deviations to the pictures on the website may occur. This is no defect but shows the individuality of each handmade product. 6. Privacy policy 6.1 Personal data provided voluntarily by the customer upon ordering shall only be used in accordance with the provisions of the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). 6.2 Personal data of customers shall only be collected if and only if the customer voluntarily provide such data to the Provider in the use of the online shop. We shall process and transfer such data to third parties only if necessary for the implementation of the contractual relationship between the Provider and the customer. Data shall be accordingly forwarded to the shipping companies delivering the goods and - whenever necessary - to the financial institution or payment service responsible for payment processing. No further disclosure to third parties shall be allowed. 6.3 Customers shall always be entitled to free information about their stored personal data and to correction, blocking and deletion of data. 6.4 The Provider shall be entitled to create user profiles for purposes of advertising, market research or for tailoring its services by using pseudonyms by means of collected customer data. Customers shall be entitled to object to such use of their usage data. 6.5 Customers may review at any time the contents of the data protection notification within the meaning of this section 7 at https://www.polaboy.com/en/privacy. 6.6 Customers may submit to the Provider, at the address given above, any questions regarding the collection, processing or use of personal customer data, as well as data information, correction, blocking or deletion requests and the revocation of consents granted. 8. Final provisions 8.1 This contract shall be subject to the law of the Federal Republic of Germany, with the exception of the UN Sales Convention. The applicability of mandatory standards of the country where customers ordinarily reside upon contract conclusion remains unaffected by this choice of law. 8.2 Should one or more provisions of these Terms be or become invalid or unenforceable, this shall not affect the validity of the terms and conditions in other respects. Minden, December 2015 © PAPA LOBSTER GmbH

Pay easily and securely with: - prepayment - paypal - credit card Payment via prepayment Please transfer the amount of invoice to the German PAPA LOBSTER account: Name of account: PAPA LOBSTER GmbH IBAN: DE48 3007 0024 0587 6669 00 BIC: DEUTDEDBDUE Bank: Deutsche Bank Reason for transfer Make sure to provide us with your name and order number, as stated on the invoice, for a quick order process. Please note that your order will only be shipped once we have received the invoice amount. Payment via PayPal PayPal enables you to pay from your PayPal-account whilst paying.You need to create a PayPal account which is also possible to do during the process of ordering on www.paypal.de. Your PayPal account will be debited as soon as your order is completed. Payment via credit card You can pay online and secure with MasterCard or Visa in our Papa Lobster online shop. The amount will be held as a deposit and only taken off your card with Papa Lobster dispatching your order. Should your order be dispatched in separate mailings your card will also be debited in several payments. If you wish to order via credit card please choose this in the menu whilst ordering. Next step is to state the following details: Name of credit card holder Long number of credit card Expiry date 3 digit code The 3 digit code you can find on the back of your card. It is supposed to secure your online purchase.

Andorra €19,90 Argentina €34,90 Australia €34,90 Bahamas €39,90 Belgium €9,90 Bosnia and Herzegowina €29,90 Brazil €34,90 Brunei Darussalam €39,90 China €34,90 Denmark €9,90 Germany €3,90 --> Free shipping from €80,00 Estland €9,90 Faroe €19,90 Finnland €9,90 France €9,90 Gibraltar €29,90 Greece €19,90 Greenland €19,90 United Kingdom €9,90 Hong Kong €34,90 India €34,90 Indonesia €34,90 Isle of Man €19,90 Ireland €9,90 Iceland €29,90 Israel €34,90 Italy €9,90 Japan €34,90 Canada €34,90 Canary Islands €19,90 Kazachstan €29,90 Quatar €34,90 Croatia €29,90 Latvia €9,90 Liechtenstein €19,90 Lituania €9,90 Luxemburg €9,90 Macau €39,90 Madagaskar €39,90 Malaysia €34,90 Malta €19,90 Monaco €19,90 New Zealand €34,90 The Netherlands €9,90 Norfolk Islands €34,90 Norway €14,90 Austria €9,90 Philippines €34,90 Poland €9,90 Portugal €9,90 Republic of Korea €34,90 Romania €9,90 Russia €29,90 Saudi Arabia €34,90 Sweden €9,90 Swizerland €14,90 Serbia €29,90 Singapur €34,90 Slowak Republic €9,90 Slovenia €9,90 Spain €9,90 South Africa €34,90 Taiwan €34,90 Thailand €34,90 Czech Republic €9,90 Tunesia €34,90 Turkey €29,90 Ukraine €29,90 Hungary €9,90 USA €34,90 UAE €34,90 British Virgin Islands €39,90 Cyprus €19,90

1. Right of withdrawal You shall be entitled to withdraw from this contract within fourteen days, without stating reasons. The withdrawal period shall be fourteen days from the date on which you or a third party appointed by you, other than the carrier, have or has taken possession of the last good. To be able to exercise your right, you shall provide us with a written notice to Papa Lobster GmbH Lindenstr. 232 40235 Düsseldorf Germany Phone: +49 1575 26 48 450 E-mail: retoure@papalobster.com that clearly expresses your intention to withdraw from the contract. For this purpose, you can use the attached withdrawal form template albeit this is not mandatory. Timely submission of the withdrawal notice before the end of the withdrawal period is sufficient for the purpose of observing the withdrawal time limit. The right of withdrawal shall not apply to contracts for the supply of goods made to client specifications or which are explicitly tailored to individual requirements. 2. Consequences of withdrawal Should you withdraw from this contract, we shall promptly refund all payments that we have received from you, including delivery costs (with the exception of any additional costs incurred by your optional choice of another mode of delivery other than the least expensive standard delivery offered by us), and in no event later than fourteen days from the date on which your notice of withdrawal has been received by us. We shall refund you using the same method of payment that you used for the initial transaction, unless otherwise expressly agreed; in no instance will you be charged fees for this refund. We may withhold the refund until we receive the goods returned by you, or until you have supplied us with evidence of having sent back the goods, depending on which takes place at an earlier time. You shall return the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you are exercising your right of withdrawal. This deadline shall be considered as met should you send back the goods before the fourteen-day period elapses. You shall bear the direct costs of returning the goods. You shall be obliged to compensate us for any loss of value of the goods should this arise from an improper handling of the goods not required for inspection of their condition, properties and functioning. RETURNS Cashmere is our passion - and we are proud of each single style part of the PAPA LOBSTER collection. We want to ensure that as our customer you are 100% satisfied with our product. Would you like to return or exchange a product or report a damage? You can send back all products within 14 days without giving reasons, provided that they are unused and in a perfect condition. Please test our cashmere products carefully and send them back in the original packing. Worn, used or washed articels cannot be returned. We aim to offer high-class service also in the case of returns. Please inform us about any returns by emailing retoure@papalobster.com. This enables un to find a quick solution. ► 1.WRAPPING THE PRODUCT SECURELY The articles must be packed securely so that they do not get damaged during transport. ► 2. FILLING IN THE FORM OF RETURNS & ENCLOSING IT To handle your return quickly, please fill in the returns form (PDF available below) and enclose it to the parcel. If you have it, please enclose a copy of your purchase invoice as it may accelerate the procedure. Only a complete filled in form can be handeled quickly. ► 3. ADDRESSING THE PARCEL & BRINGING IT TO A POST OFFICE Please close the parcel securely, write the address below, stamp it correcly and bring it to any post office. Address: PAPA LOBSTER GmbH Lindenstr. 232 40235 Düsseldorf Deutschland RETURN AND REFUND Upon receipt and control of any returned item, we aim to replace or refund them as soon as possible. We normally process the refund within 14 working days. During busy periods it may take longer for the refund to be processed, and we ask for a little patience und understanding. In case you wish to replace the items quicker, please purchase the items again online or via telephone and we will process your refund in our normal timings. QUESTIONS AND COMPLAINTS We pay a lot of attention when preparing and sending orders, but it may be the case that wrong items are sent or similar issues occur. In case of issues with the order or if you have any queries, please contact us: Email: retoure@papalobster.com

1. Identity of the vendor Name PAPA LOBSTER GmbH Address Roonstraße 15 32427 Minden Deutschland Phone +49 1575 26 48 450 Email contact@papalobster.com For further information please refer to the imprint under www.papalobster.com/pages/legal-notice. 2. Significant features of goods For information on significant features of goods, please see the offer presentation (product page) for the product of your interest. 3. Aceptance of the contract, technical steps and language, contract text 3.1 The contract aceptance upon a purchase on the online shop at www.papalobster.com is described in section 2 of the Terms and Conditions (www.papalobster.com/pages/terms-and-conditions). The final contract is offered in German language. 3.2 The submission of a binding offer to buy on the online shop at www.papalobster.com relies on the technical steps shown below: - Add the desired item(s) in the shopping cart by clicking "Add to shopping cart" and then click the "Go to checkout" button; - Log into the online shop by entering your user ID and password; if an account does not yet exist, you can register with or without opening an account; - Specify billing and shipping address(es); - Select payment method; - Confirm order, accept the Terms and Conditions, then click on the "Buy" button. 3.3. When ordering on the online shop at www.papalobster.com, the contract text shall be stored by the seller and sent to customers after submission of their purchase offer (see paragraph 3.2 above) along with the Terms and Conditions and customer information in text form. 4. Technical means to detect and correct input errors Within the steps described in section 3.2, entries can be continuously corrected via the usual keyboard and mouse functions. In the last ordering step before the binding order submission, a confirmation window with all order details is displayed for review and correction using the standard keyboard and mouse functions. 5. Total price of goods including delivery and shipping costs The actual total price of goods (including all taxes and duties) is displayed in the shopping cart. This includes any delivery and shipping costs incurred during ordering. The information is also part of the "order confirmation" (see section 3.2. above: customer information). 6. Payment, delivery and performance terms, delivery date 6.1. Payment, delivery and performance terms arise from the provisions in section 3 and 4 of the Terms and Conditions (www.papalobster.com/pages/terms-and-conditions) as well as from data presented in the "order confirmation" step - as described in section 3.2. 6.2. The seller shall deliver (i.e. delivery of items to the customer) any goods ordered on www.papalobster.com: - To an address in Germany within nine days; - To an address in the EU (except Germany) within fifteen days from the day after contract conclusion or, if the chosen payment method is "PayPal", from the day after the payment transaction is settled. If the ninth day / fifteenth day is a Sunday or a nationally recognised public holiday at the place of delivery, this date is replaced by the next business day. 7. Statutory warranty rights Statutory warranty rights (legal warranty under purchasing law) shall apply. For more information, please refer also to section 5 of the Terms and Conditions (www.papalobster.com/pages/terms-and-conditions). 8. Right of withdrawal, withdrawal form and return costs For information on the right of withdrawal for consumers, withdrawal form and related return costs, please refer to the information page "Right of withdrawal" available on the online shop at www.papalobster.com via the homonymous button, or through this link www.papalobster.com/pages/disclaimer. 9. Delivery restrictions For information on any delivery restrictions on products, please see the offer presentation (product page) for the product of your interest. 10. Accepted payment methods For information on accepted payment methods, please refer to the offer presentation (product page) for the product of your interest.