Welcome to Little Herbs. Two mums, with young children, started the company because we couldn't find good enough skin care. Mums still develop and make the products. Every Little Herb is deliciously pure; full of natural nourishment and gentle protection for tender skin. Every Little Herb is 100% organic and mercifully free from harmful additives Every Little Herb is made with ingredients that are good enough to eat. Every Little Herb follows the old herbalists’ rule of using the best possible ingredients and the fewest possible. That way each and every beneficial ingredient has the best chance of doing its job to the max. Every Little Herb is made for Little Ones – and their Mums – with love from Apple Island. That’s where Bertie, Tommy, Soothing Sal and the rest of the gang frolic in the noon-day sun. Find each Little Herb’s story on the inside of every pack – and listen to their lullabies on our website www.littleherbs.co.uk.

Full payment of any order must be made before goods are dispatched by Little Herbs.

Shipping is general completed within 1-3 days of an order arriving. We generally ship via Royal Mail or other specialist delivery services which suit the circumstances and destination. We cannot accept liability for any delays incurred by any third party. We cannot accept liability for any damage incurred by any third party. We cannot accept liability for any payments incurred through local taxes, import fees or other local government charges. Dispatch is from: Little Herbs WALLBRIDGE MILLS, THE RETREAT FROME BA11 5JU United Kingdom

Returns and Refunds Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Little Herbs Ltd will refund full postage when and if the customer pays for express delivery on an order where the contract is not fulfilled. The CCRs (Customer Contracts Regulations) state the required refund is standard postage only. We cannot accept goods that have been opened due to hygiene considerations. We cannot refund goods returned due to an unwillingness to pay any import fees to your local government. If you have not notified us within 14 days from receipt of the goods, it is agreed by both parties that the sale is concluded and payment has been authorised by you. To complete your return, we require a receipt or proof of purchase. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@littleherbs.co.uk. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless they are defective. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@littleherbs.co.uk and send your item to: WALLBRIDGE MILLS, THE RETREAT, FROME GB BA11 5JU. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return. Shipping To return your product, you should mail your product to: WALLBRIDGE MILLS, THE RETREAT FROME GB BA11 5JU You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please retain proof of postage for any returned item. If you are shipping an item worth more than £30, please used a tracked service. We cannot guarantee that we will receive your returned item.

If you have any questions about our preparations, please contact us at hello@littleherbs.co.uk We will reply as soon as we can and as fully as we can. We like openness and honesty.