SurPyjama Mullah

Customer is required to check product condition on delivery.

Pursuant to legislative and regulatory provisions, Customer has up to 14 days counted from the day after product receipt or retrieval in which to notify TURTLE DOVE of its decision to cancel its purchase and to return the product without penalty, surcharge or need to give a reason.

No complaint or claim can be entertained after the above 14 day period has elapsed.

Customers are advised to contact Customer Service by phone or e-mail before returning products.

The cost and risks related to the return of the product are the responsibility of TURTLE DOVE for all orders delivered in metropolitan France, Monaco, Corsica and Andorra. The Customer must contact the Customer Service Team (by phone or e-mail) who will send him a Colissimo shipment label to print and stink on the parcel. For all other orders, the cost and risks related to the return are the responsibility of the Customer, except in the case of a defective item. In this event, the Customer must contact the Customer Service Team as soon as possible, before returning the item.

Customer must return the product perfectly protected and labeled, in its original packaging, in perfect condition for resale and accompanied by the purchase order number to the following address: TURTLE DOVE, 13, rue de Téhéran 75008 PARIS, FRANCE.

TURTLE DOVE disclaims all responsibility for and will turn away any item returned incomplete, damaged, in poor condition or showing signs of use.

Products accepted for return will be refunded in the amount of their purchase price by crediting the bank account of the Customer placing the order, no more than fourteen days from the date on which TURTLE DOVE is informed of the decision of the consumer to retract or until receipt of goods returned in acceptable condition if that period is longer.

TURTLE DOVE does not exchange goods. Customer must return the products deemed unsuitable and order new articles from the Website.